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a. iWave Systems Technologies Pvt Ltd will fax/email the RMA Form for the customer to fill. Customer is required to provide all relevant information especially the item code, item serial number and the details of the problems encountered on the RMA Request Form and submit to iWave.
b. iWave Systems Technologies Pvt Ltd will acknowledge the receipt of the RMA Form and provide a ‘RMA tracking number’ for the customer to arrange the RMA shipment.
c. Customer is only required to return the defective product without any other accessories or unnecessary components (eg. manuals, cables, CPU, RAM, CF etc.). Any other components that cause part of the problem may be included, but the customer must clearly indicate on the RMA form & shipping document, otherwise, iWave Systems Technologies Pvt Ltd will not be responsible for any item that are not listed in the form.
d. RMA form will only be provided to customers who have issued a formal Purchase Order to iWave
iWave Systems is ISO 9001:2015 certified company, established in 1999 focuses on providing Embedded Solutions & Services for Industrial, Automotive, Medical and wide range of high end Embedded Computing Applications. Read More