iWave Systems Technologies is now ISO 9001:2015 Certified
iWave Systems Technologies Pvt. Ltd, Bangalore, reassert its commitment for continual improvement of the QMS (Quality Management System) to meet the customer expectations. ISO 9001 standard got revised and published on September 2015. iWave decided to migrate to the latest standard ISO 9001:2015 from ISO 9001:2008 as part of the recertification audit. The Quality team has taken up the challenge of migration to the new standard. Team looked into the existing QMS to identify and fill the gap between ISO 9001:2008 and ISO 9001:2015. Representatives from each functional group (process owners) were nominated to refine the existing QMS process & documentation. Quality team built more awareness among the team by conducting awareness training with respect to the latest standard. Internal Audit process has been strengthened by providing the training to internal auditors as per the latest ISO standard. As of now, iWave has 6 internal auditors, among them 2 members have completed the Lead Auditor Training Course earlier.
Aligning with iWave’s Mission statement, Top Management reframed the Quality Policy with respect to ISO 9001:2015 requirement, which is given below.
As a dependable technology partner to our customers, we are committed to
- continually improve the QMS,
- practise proactive risk management,
- meet the customers' requirements consistently and
deliver high quality solutions, services and support
for achieving customer satisfaction.
iWave has chosen TUV-NORD as the ISO 9001:2015 third party certification body. The ISO 9001:2015 stage 1 audit was conducted in mid August 2016 and was recommended for Stage 2 audit as planned without limitations. The stage 2 certification audit was conducted at end of August 2016 and Auditors Recommended iWave for ISO 9001:2015 Certification. The Auditors lauded the QMS awareness among all the team members, implementation across all functional groups and on the commitment from Management for continual improvement. iWave is one among the first few ISO 9001:2015 certified companies (less than 100 companies) in India.
Thanks to all for their contributions to achieve this milestone. With ISO 9001:2015 Certified, iWave reassures all customers on its commitment to Quality and continual improvement.